Reach Cuba's specialist doctors the right way.

The current fee is shown during the application. It covers checking your documents, translating them into Spanish, the review of your file by a specialist in Cuba and explaining the opinion to you. For card payments, the processing fee is shown separately on the payment screen.

Not once your file has been sent to the doctor. The preliminary review fee pays for the specialist's review of your file, not for acceptance for treatment, so it is not refunded whether the doctor's opinion is positive or negative. If you withdraw after paying but before your file is sent to the doctor, the fee is refunded. If the doctor asks for more documents during the review, there is no extra charge. To withdraw, simply write to info@cubahealthassist.com with your file number; our finance team will handle your request.

If your documents are complete, our target for the first specialist review is about 4 business days. If the doctor asks for more documents, it may take longer. We keep you updated at every step.

Yes, most applications are made by relatives. Contact details are taken from the applicant, and all updates go to the applicant.

You do not need to do anything. We translate your documents into Spanish, and the doctor's opinion is explained to you in your language.

No. Your file is first reviewed remotely. After hearing the doctor's opinion, you decide whether to travel.

Applying means your file is reviewed by a specialist. Eligibility for treatment and the treatment plan are decided by the doctors in Cuba.

If you decide on treatment, we help coordinate the invitation letter, flight dates, accommodation near the hospital and airport pick-up. Scope and any fee are confirmed to you in writing. Visa decisions are made by the relevant consulate or authority; we cannot promise the outcome. We help you with the invitation letter and the documents required.

That depends on your insurer and your policy. The best way is to speak directly to your own private insurance company. Documents your insurer may ask for, such as the doctor's report and the pro forma, are in your patient portal.

Your documents are uploaded over an encrypted connection and are seen only by the team and the doctor working on your file. The doctor's report and medical documents are not sent by WhatsApp; they are shared securely in the patient portal. Please upload medical documents through the secure application form or the patient portal, not in a chat.

Cuba Health Assist's contact channels are not an emergency medical service. In an emergency, such as severe breathlessness, loss of consciousness, heavy bleeding, chest pain, a seizure, sudden weakness on one side of the body or thoughts of self-harm, call the local emergency number at once or go to the nearest emergency department: 112 in Türkiye, Spain, Germany and other EU countries, 911 in the US, 104 in Cuba, and the local emergency number anywhere else. A remote file review cannot replace emergency care.