Most complete
Detailed application
You give all the details now. After payment, your file goes straight into review.
Start detailed applicationApplication
Apply in 3 to 10 minutes
Choose the way that suits you: the detailed application in seven short steps, or the quick application in two steps. Either way, we translate your reports into Spanish, send them to a specialist in Cuba and explain the opinion to you in plain English.
Fastest
Quick application
Your basic details and the documents you have are enough. Our team reviews your file item by item; if any information or document is missing, we complete it together with you and pass your file to the doctor ready for review.
Start quick application- The preliminary review fee and the medical review are the same on both.
- Already started? Back to my saved draft
- Preliminary review fee: shown during the application
- Detailed form about 10 minutes, quick form 3–5 minutes
- Specialist opinion · Target: about 4 business days
Who it is for
Who can fill in the form?
The patient
You can send your own reports. All messages come to you.
A relative
A partner, child or sibling can apply on the patient’s behalf. Messages go to the person who fills in the form.
The patient's doctor
Doctors who want a specialist in Cuba to see a patient’s file can apply too.
An organisation or agency
Organisations that refer patients have a separate partner programme.
Documents
Have these ready before you start
Tick what you already have. A missing document does not stop your application; we will tell you what is missing.
Reports in any language are fine; you do not need to translate them.
Choose how to applyYour ticks stay on this device only; they are not sent to us.
Process
Your application in seven steps
The detailed application has these seven steps. In the quick application, steps 1 to 5 fit on one screen; after payment our team reviews your file and completes anything missing together with you.
About 1 minute
Your details
How to reach you and how you are related to the patient. We send messages to these details.
About 1 minute
Patient details
Name, nationality and a photo of the passport or ID.
About 3 minutes
Medical details
Diagnosis, past treatment and current medicines. Write what you know.
About 2 minutes
Documents
You upload the reports. Missing ones can be added later in the patient portal.
About 1 minute
Consent
You tick the consent boxes and type your name as a signature.
Before sending
Final check
You see a summary of everything and can correct it.
Last step
Payment
You pay the preliminary review fee by card or bank transfer.
Your draft is saved at every step; you can take a break and continue on the same device.
Fee and payment
When is the preliminary review fee paid?
One fee
The preliminary review fee is shown during the application, paid at the last step of the form.
Card or transfer
Pay by card on the secure TropiPay page or by bank transfer.
After payment
Once the payment is confirmed, your documents are translated and sent to the doctor.
Your information stays private
Only the team handling your file and the doctor see your documents.
Refund rule: if you withdraw after paying but before your file is sent to the doctor, your fee is refunded. Once your file has been sent to the doctor, the fee is not refunded, whatever the doctor's opinion. If the doctor asks for more documents, you do not pay an additional preliminary review fee.
Questions
What people ask before applying
What if I stop halfway?
Your draft is saved. When you come back to this page on the same device, choose “Back to my saved draft” to continue.
What is the difference between the quick and the detailed application?
Both lead to the same medical review and cost the same. In the detailed application you give all the details before payment. In the quick application you give the basics and upload your documents on one screen; after payment our team reviews your file item by item, completes anything missing together with you and passes it to the doctor ready for review.
Do my reports need to be translated?
No. We translate your reports into Spanish; you do not need to do anything.
Can I apply without all my documents?
Yes. Start with what you have; if the doctor needs more, we will tell you and you can add it in the patient portal.
What happens after I pay?
Once the payment is confirmed, we check your documents, translate them into Spanish and send them to the specialist in Cuba. If your documents are complete, our target for the first specialist review is about 4 business days. If the doctor asks for more documents, it may take longer.
Does applying commit me to treatment?
No. After you hear the doctor’s opinion, you decide whether to travel to Cuba.
Can a relative apply for the patient?
Yes. The person who fills in the form is our contact, and all messages about the file go to them.
Are your reports ready?
Complete your application in a few minutes. If you have questions first, write to us on WhatsApp.
Cuba Health Assist is a coordination service; it does not diagnose or recommend treatment. Medical decisions are made by the doctor who reviews your file. Medical disclaimer