Medical Information and Limits of Responsibility

1. Independence of medical decisions

Medical assessments concerning a patient are carried out by the relevant licensed physicians and authorised healthcare institutions, taking into account the patient's current state of health, medical history, clinical findings and the results of the necessary tests.

Medical decisions may cover the following:

• Diagnosis and differential diagnosis.
• The need for additional tests or examinations.
• Eligibility for treatment.
• The choice of treatment method.
• The prescription of medicines.
• Dosage, method of administration and duration of treatment.
• The assessment of risks and possible side effects.
• Changing or stopping treatment.
• Clinical follow-up and subsequent treatment decisions.

Cuba Health Assist does not establish an independent clinical decision-making mechanism to replace these decisions.

2. Medical content on the website

Content published about illnesses, treatments, medicines, medical research and healthcare institutions is intended for general information.

This information should not be interpreted as personal treatment instructions that can be applied without an assessment of the patient's individual situation.

Medical knowledge can change over time. New research, clinical guidelines, licensing decisions and safety data may affect previously published information.

Users should make important health decisions on the basis of up-to-date scientific assessment and the opinion of the relevant specialist physician.

3. Eligibility for treatment and patient acceptance

Submitting an application or having medical documents delivered to a specialist physician does not guarantee acceptance for treatment.

The relevant physician or healthcare institution may decide that the proposed treatment is not suitable because of the patient's current condition.

They may request additional tests, recommend a different treatment approach or refer the patient to another healthcare institution.

These decisions fall within the medical authority and responsibility of the relevant healthcare professional.

4. Treatment outcomes and possible risks

Every patient's state of health and response to treatment is different.

For no treatment method can a definite cure, the achievement of a particular success rate in an individual case, the absence of side effects or the non-recurrence of the illness be guaranteed.

Medicines, surgical procedures and other medical interventions may carry various risks alongside their expected benefits.

The patient-specific assessment of these risks, obtaining informed medical consent and the necessary clinical follow-up are the responsibility of the relevant healthcare professionals and authorised healthcare institutions.

Cuba Health Assist does not intend to create unrealistic expectations about treatment outcomes or to present unverified medical results as firm promises.

5. Information about medicines and special treatments

The medicines, biotechnology products, immunotherapies or other treatment methods mentioned on the website may not have the same licensing, access or clinical use conditions in every country.

Providing information about a product does not mean that the product is suitable for every patient or approved in every country.

The indications, licensing status, levels of evidence, possible side effects, interactions with other treatments and conditions of use of medicines should be assessed by the relevant healthcare professionals.

No content on the website should be regarded as a recommendation to use prescription medicines outside a physician's supervision.

6. Information generated by artificial intelligence

Cuba Health Assist may use artificial intelligence technologies in Cubi · AI-powered Digital Patient Coordinator and in certain document preparation systems.

AI responses should be used for general information and for guidance through the process.

These systems:

• Have no authority to make a medical diagnosis.
• Do not interpret medical reports or test results.
• Have no authority to create a patient-specific treatment plan.
• Do not issue prescriptions and do not decide on or recommend medicines or doses.
• Do not make final decisions on clinical eligibility.
• Do not provide emergency healthcare services.

AI responses may contain information that is incorrect, incomplete or not suited to the context.

For this reason, users should not base their health decisions solely on responses generated by artificial intelligence.

When writing to Cubi, you can ask to speak to a member of our team at any time. Diagnosis, eligibility for treatment and all other clinical decisions are made only by licensed health professionals.

7. Medical documents and translation

Organising and translating medical documents are coordination operations that make the specialist assessment easier.

Translating or restructuring documents does not mean that the existing medical findings have been clinically verified.

The source, accuracy, clinical validity and interpretation of a document should be assessed by the relevant healthcare professionals.

If any ambiguity of meaning is identified during translation or the transfer of documents, the necessary clarification or verification may be requested.

8. Second opinions and current treatments

A specialist opinion obtained through Cuba Health Assist does not automatically end the patient's relationship with the physician managing their current treatment.

Patients should consult the relevant healthcare professional who is following them before changing their current treatment or stopping their medicines.

Particularly in cancer treatment and regular medication use, stopping current treatments without a physician's recommendation may cause serious health risks.

Second opinions may provide additional information to the existing clinical assessment; they should not in every case be regarded as the sole and definitive treatment decision.

9. Travel and fitness for treatment

A healthcare institution finding a patient suitable at the preliminary assessment stage does not mean that the patient can travel safely in every case.

Fitness to fly and to travel should be determined on the basis of the patient's current condition and the assessment of the relevant healthcare professionals.

Cuba Health Assist's help with travel coordination does not replace a medical fitness-to-travel opinion that must be obtained where necessary. Cubi does not decide whether anyone is fit to fly or travel either.

10. Follow-up after treatment

Post-treatment support that Cuba Health Assist may provide may include, depending on the relevant service plan, coordination of communication, document transfer, appointments and follow-up with the specialist physician.

Unless there is an explicit separate healthcare service arrangement, this support does not mean continuous clinical monitoring, emergency intervention or direct remote healthcare services.

New symptoms, complications or unexpected changes in health should be reported to the appropriate healthcare professionals without delay.

11. Medical emergencies

Cuba Health Assist's communication channels should not be used in place of emergency medical assessment or intervention.

12. Independent healthcare institutions

The physicians and healthcare institutions for which Cuba Health Assist provides coordination operate within the framework of their own professional authority and obligations.

Patients' medical examination, diagnosis, treatment and clinical follow-up processes are subject to the rules of the relevant healthcare institution.

Nevertheless, Cuba Health Assist's statutory and contractual responsibilities arising from the performance of its own coordination services are reserved.

13. Keeping users informed

Before making decisions about their health, users should:

• Learn about the expected benefits and possible risks of the relevant treatment.
• Put their medical questions directly to the relevant physician.
• Understand the treatment options offered and the alternatives.
• Consider the treatment fees and additional costs.
• Review the necessary medical consent documents.
• Make their decisions with sufficient information and of their own free will.

Each of these steps is important.

14. Contact

For information about the general coordination process and the stages of the application: