Wound care · Diabetic foot ulcer
When a diabetic foot ulcer will not heal, ask a specialist in Cuba for an opinion.
We gather photos of the wound and your reports into one clear file, translate it into Spanish and send it to a specialist in Cuba who treats diabetic foot ulcers. We explain the doctor’s opinion in plain language and, if you decide to go ahead, plan treatment and travel with you.
- Preliminary review fee shown during the application
- Specialist opinion · Target: about 4 business days
- Support in English, Spanish, German and Turkish
Who it is for
When can we help?
The wound has not closed for weeks
Despite dressings and treatment, the wound is not healing or is getting larger.
An operation has been suggested
Amputation of a toe or part of the foot is being discussed and you want another opinion before deciding.
You are looking into Heberprot-P
You want to know whether this treatment could suit the wound.
A family member has diabetes
You can apply on their behalf. Every update comes to you.
What the doctor checks
What does the doctor check first in a diabetic foot?
To understand why a wound is not healing, the doctor considers the whole foot and your general health, not only the wound itself. In your file, the doctor looks closely at these points.
- 01
The wound today
Size, depth, how long it has been open, any discharge and whether bone or tendon is visible. Dated photos show how it has changed.
- 02
Blood flow and infection
Whether enough blood reaches the foot (Doppler, ABI) and whether there is infection in the wound or the bone. These decide the order of treatment.
- 03
Care so far
Dressings, removal of dead tissue (debridement), taking pressure off the foot, negative pressure therapy, antibiotics and operations, with dates and how the wound responded.
- 04
Diabetes and health
HbA1c, insulin or other medicines, kidney values, nutrition and nerve damage (neuropathy).
Documents
Which documents do you need?
Tick what you already have. A missing document does not stop your application; our team will tell you what is still needed.
Your reports can be in any language; we translate them for the doctor. Clear photos and PDF files are both fine.
Apply nowYour ticks are saved on this device only.
Process
From application to the doctor’s opinion in four steps
About 10 minutes
Application and payment
You fill in the form, upload your reports and pay the preliminary review fee.
After payment
Check and translation
We check your documents, translate them into Spanish and prepare one clear file for the doctor.
Target: about 4 business days
Specialist opinion
A wound care specialist in Cuba reviews your file and may ask for more documents. We keep you updated at every step.
The decision is yours
Decision and planning
We explain the doctor’s opinion. If you want to go ahead, we plan the hospital stay, travel and accommodation with you.
Timings vary with each file and its documents. You can follow every stage in the patient portal.
Diabetic foot care in Cuba
What can you expect from the review in Cuba?
Specialists in Cuba look at a diabetic foot ulcer as a whole: the wound itself, blood flow to the foot, infection and blood sugar control. The doctor reviews the care given so far and tells you clearly what the next step should be.
Heberprot-P was developed at the Centre for Genetic Engineering and Biotechnology (CIGB) in Cuba and contains human epidermal growth factor. It is not a cream or a dressing: trained staff inject it into the base and edges of the wound in a clinic. It does not replace standard wound care but is added to it. The doctor reviewing your file assesses whether it is suitable for the wound.
Written medical opinion
The doctor’s assessment and suggested next step, explained to you in English.
Clear cost information
If treatment is suggested, you receive hospital and treatment costs in writing.
Decide in your own time
Once you have heard the opinion, you decide whether to travel.
FAQ
Questions families often ask
How long would I need to stay in Cuba for Heberprot-P?
The length and the treatment schedule are set by the treating specialists. If treatment is suggested, we will tell you the planned length of stay in advance.
Are photos of the wound enough?
Photos are very important but not enough on their own. The doctor also needs to know about blood flow to the foot, any infection and blood sugar control. Apply with what you have, and we will tell you what is still missing.
How much is the preliminary review fee and what does it cover?
The current fee is shown during the application. It covers checking your documents, translating them into Spanish, the review of your file by a specialist in Cuba and explaining the opinion to you. For card payments, the processing fee is shown separately on the payment screen.
Is the fee refunded if the doctor finds treatment unsuitable?
Not once your file has been sent to the doctor. The preliminary review fee pays for the specialist's review of your file, not for acceptance for treatment, so it is not refunded whether the doctor's opinion is positive or negative. If you withdraw after paying but before your file is sent to the doctor, the fee is refunded. If the doctor asks for more documents during the review, there is no extra charge. To withdraw, simply write to info@cubahealthassist.com with your file number; our finance team will handle your request.
How long does the specialist opinion take?
If your documents are complete, our target for the first specialist review is about 4 business days. If the doctor asks for more documents, it may take longer. We keep you updated at every step.
Can a relative apply for the patient?
Yes, most applications are made by relatives. Contact details are taken from the applicant, and all updates go to the applicant.
My reports are not in Spanish. Do I need a translation?
You do not need to do anything. We translate your documents into Spanish, and the doctor's opinion is explained to you in your language.
Do I have to travel to Cuba?
No. Your file is first reviewed remotely. After hearing the doctor's opinion, you decide whether to travel.
Are your reports ready?
The application takes about 10 minutes. If you would like to ask first, write to us on WhatsApp; we help in English, Spanish, German and Turkish.
This page is for information only. Diagnosis and treatment decisions are made by licensed doctors. Medical disclaimer