/* Cuba Health Assist — Support Cases & Secure Conversation v2.0
   Design System v2.0: Inter, #0E7C7B, calm clinical hierarchy, 8-point rhythm. */

:root{
  --cha-support-teal:#0E7C7B;
  --cha-support-teal-700:#0B6665;
  --cha-support-teal-soft:#EAF6F5;
  --cha-support-navy:#10253F;
  --cha-support-copy:#5E7185;
  --cha-support-muted:#7A8C9E;
  --cha-support-line:#DDE7EA;
  --cha-support-soft:#F5F9FA;
  --cha-support-white:#FFFFFF;
  --cha-support-warn:#8A641A;
  --cha-support-warn-soft:#FFF8E8;
  --cha-support-danger:#A33A38;
  --cha-support-danger-soft:#FFF5F5;
  --cha-support-shadow:0 22px 55px -42px rgba(16,37,63,.36),0 8px 22px -20px rgba(14,124,123,.24);
}

/* Workspace queue */
.cha-support-stats{margin-bottom:24px;}
.cha-support-filterbar{
  display:grid;
  grid-template-columns:minmax(180px,220px) minmax(260px,1fr) auto;
  gap:12px;
  align-items:center;
  margin:20px 0 22px;
}
.cha-support-table td{vertical-align:middle;}
.cha-support-table td strong{display:block;color:var(--cha-support-navy);font-weight:680;}
.cha-support-table td small{display:block;margin-top:4px;color:var(--cha-support-muted);font-size:12px;line-height:1.45;}
.cha-support-row--unread{background:linear-gradient(90deg,rgba(14,124,123,.055),rgba(14,124,123,0) 42%);}
.cha-support-row--unread td:first-child{box-shadow:inset 3px 0 0 var(--cha-support-teal);}
.cha-support-unread{
  display:inline-flex;
  align-items:center;
  min-height:24px;
  margin-top:8px;
  padding:4px 8px;
  border:1px solid rgba(14,124,123,.18);
  border-radius:999px;
  background:var(--cha-support-teal-soft);
  color:var(--cha-support-teal-700);
  font-size:10px;
  line-height:14px;
  font-weight:700;
  letter-spacing:.02em;
}

/* Workspace case detail */
.cha-support-case-head{margin-bottom:24px;}
.cha-support-case-head__main{
  display:flex;
  align-items:flex-start;
  justify-content:space-between;
  gap:28px;
}
.cha-support-case-head__main h2{
  margin:8px 0 8px;
  color:var(--cha-support-navy);
  font-size:clamp(27px,2.6vw,38px);
  line-height:1.12;
  letter-spacing:-.035em;
  font-weight:710;
}
.cha-support-case-head__main p{margin:0;color:var(--cha-support-copy);font-size:14px;line-height:1.65;}
.cha-support-case-head__status{display:flex;align-items:center;justify-content:flex-end;gap:8px;flex-wrap:wrap;}
.cha-support-priority{
  display:inline-flex;
  align-items:center;
  min-height:30px;
  padding:6px 10px;
  border:1px solid var(--cha-support-line);
  border-radius:999px;
  background:#F8FAFB;
  color:#667A8C;
  font-size:10.5px;
  line-height:15px;
  font-weight:700;
  text-transform:none;
  letter-spacing:.05em;
}
.cha-support-priority--high{border-color:#E7D7B4;background:var(--cha-support-warn-soft);color:var(--cha-support-warn);}
.cha-support-priority--urgent{border-color:#EDCACA;background:var(--cha-support-danger-soft);color:var(--cha-support-danger);}
.cha-support-detail-grid{
  display:grid;
  grid-template-columns:minmax(0,1.72fr) minmax(320px,.82fr);
  gap:24px;
  align-items:start;
}
.cha-support-side{display:grid;gap:24px;min-width:0;}
.cha-support-thread{
  display:grid;
  gap:16px;
  margin-top:22px;
  padding:20px;
  border:1px solid var(--cha-support-line);
  border-radius:18px;
  background:#F8FBFB;
}
.cha-support-message{
  width:min(86%,760px);
  padding:16px 18px;
  border:1px solid var(--cha-support-line);
  border-radius:16px;
  background:#fff;
  box-shadow:0 8px 22px -22px rgba(16,37,63,.45);
}
.cha-support-message.is-requester{justify-self:start;border-top-left-radius:7px;}
.cha-support-message.is-team{
  justify-self:end;
  border-color:rgba(14,124,123,.18);
  border-top-right-radius:7px;
  background:#F0F8F7;
}
.cha-support-message.is-internal{
  justify-self:stretch;
  width:100%;
  max-width:none;
  border-style:dashed;
  border-color:#D7C89F;
  background:#FFFCF4;
}
.cha-support-message__meta{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;margin-bottom:9px;}
.cha-support-message__meta strong{color:var(--cha-support-navy);font-size:13px;line-height:18px;font-weight:700;}
.cha-support-message__meta span{color:var(--cha-support-muted);font-size:10.5px;line-height:16px;text-align:right;}
.cha-support-message p{margin:0;color:#41576C;font-size:13.5px;line-height:1.72;overflow-wrap:anywhere;}
.cha-support-internal-label{
  display:inline-flex;
  margin-top:12px;
  padding:4px 8px;
  border-radius:999px;
  background:#F7EECF;
  color:#745A1E;
  font-size:10px;
  font-weight:700;
  text-transform:none;
  letter-spacing:.055em;
}
.cha-support-reply-form{
  display:grid;
  gap:14px;
  margin-top:20px;
  padding:20px;
  border:1px solid var(--cha-support-line);
  border-radius:18px;
  background:#fff;
}
.cha-support-reply-form .cw-button{justify-self:start;}
.cha-support-reply-actions{display:flex;align-items:center;gap:10px;flex-wrap:wrap;}
.cha-support-detail-list{display:grid;gap:0;margin:4px 0 0;}
.cha-support-detail-list>div{
  display:grid;
  grid-template-columns:minmax(110px,.78fr) minmax(0,1.22fr);
  gap:14px;
  padding:12px 0;
  border-bottom:1px solid #E9EFF2;
}
.cha-support-detail-list>div:last-child{border-bottom:0;}
.cha-support-detail-list dt{color:var(--cha-support-muted);font-size:11px;line-height:17px;font-weight:650;}
.cha-support-detail-list dd{margin:0;color:var(--cha-support-navy);font-size:12px;line-height:18px;font-weight:620;overflow-wrap:anywhere;text-align:right;}
.cha-support-events{display:grid;gap:0;margin-top:4px;}
.cha-support-event{position:relative;display:grid;grid-template-columns:18px minmax(0,1fr);gap:10px;padding:0 0 18px;}
.cha-support-event:last-child{padding-bottom:0;}
.cha-support-event>span{
  position:relative;
  width:10px;
  height:10px;
  margin:5px 0 0 2px;
  border:2px solid #fff;
  border-radius:50%;
  background:var(--cha-support-teal);
  box-shadow:0 0 0 1px rgba(14,124,123,.25);
}
.cha-support-event:not(:last-child)>span::after{
  content:"";
  position:absolute;
  left:3px;
  top:10px;
  width:1px;
  height:calc(100% + 18px);
  background:#DCE7E9;
}
.cha-support-event strong{display:block;color:var(--cha-support-navy);font-size:12px;line-height:18px;font-weight:650;}
.cha-support-event small{display:block;margin-top:2px;color:var(--cha-support-muted);font-size:10.5px;line-height:16px;}

/* Existing Need Help form — support case controls and confirmation */
.cha-need-help-upgrade .cha-status.is-support-case{
  display:block;
  margin-top:14px;
  padding:0;
  border:0;
  border-radius:0;
  background:transparent;
  color:inherit;
}

.cha-need-help-upgrade.is-support-confirmed > :not(.cha-contact-extra){display:none!important;}
.cha-need-help-upgrade.is-support-confirmed .cha-contact-extra > :not(.cha-status){display:none!important;}
.cha-need-help-upgrade.is-support-confirmed .cha-contact-extra{display:block!important;}
.cha-need-help-upgrade .cha-related-case-wrap{
  display:none;
  margin-top:10px;
  padding:14px;
  border:1px solid rgba(14,124,123,.17);
  border-radius:14px;
  background:#F3F9F9;
}
.cha-need-help-upgrade .cha-related-case-wrap.is-visible{display:block;animation:cha-support-reveal .2s ease both;}
.cha-need-help-upgrade .cha-related-case-label{display:block;margin:0 0 7px;color:#344B60;font-size:11.5px;line-height:17px;font-weight:650;}
.cha-need-help-upgrade .cha-related-case-help{display:block;margin-top:7px;color:#75889A;font-size:10.5px;line-height:16px;}
.cha-support-confirmation{
  margin-top:16px;
  overflow:hidden;
  border:1px solid rgba(14,124,123,.22);
  border-radius:18px;
  background:linear-gradient(180deg,#FFFFFF 0%,#F6FBFA 100%);
  box-shadow:0 14px 32px -30px rgba(14,124,123,.65);
  text-align:left;
}
.cha-support-confirmation__body{padding:18px;}
.cha-support-confirmation__eyebrow{display:block;color:var(--cha-support-teal);font-size:10px;line-height:15px;font-weight:750;letter-spacing:.1em;text-transform:none;}
.cha-support-confirmation h3{margin:8px 0 8px;color:var(--cha-support-navy);font-size:19px;line-height:1.28;letter-spacing:-.025em;font-weight:700;}
.cha-support-confirmation p{margin:0;color:var(--cha-support-copy);font-size:12.5px;line-height:1.65;}
.cha-support-confirmation__case{
  display:flex;
  align-items:center;
  justify-content:space-between;
  gap:12px;
  margin-top:16px;
  padding:13px 14px;
  border:1px solid var(--cha-support-line);
  border-radius:13px;
  background:#fff;
}
.cha-support-confirmation__case span{display:block;color:var(--cha-support-muted);font-size:9.5px;line-height:14px;font-weight:700;text-transform:none;letter-spacing:.07em;}
.cha-support-confirmation__case strong{display:block;margin-top:3px;color:var(--cha-support-navy);font-size:14px;line-height:20px;font-weight:750;letter-spacing:.025em;overflow-wrap:anywhere;}
.cha-support-confirmation__status{display:inline-flex;align-items:center;gap:6px;padding:5px 8px;border-radius:999px;background:var(--cha-support-teal-soft);color:var(--cha-support-teal-700);font-size:10px;line-height:14px;font-weight:700;white-space:nowrap;}
.cha-support-confirmation__actions{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin-top:14px;}
.cha-support-confirmation__action{
  min-height:44px;
  display:inline-flex;
  align-items:center;
  justify-content:center;
  padding:10px 14px;
  border:1px solid var(--cha-support-teal);
  border-radius:13px;
  background:var(--cha-support-teal);
  color:#fff;
  text-decoration:none;
  cursor:pointer;
  font-size:11.5px;
  line-height:17px;
  font-weight:680;
  transition:background .18s ease,transform .18s ease,border-color .18s ease;
}
.cha-support-confirmation__action:hover{background:var(--cha-support-teal-700);transform:translateY(-1px);}
.cha-support-confirmation__action.is-secondary{background:#fff;color:var(--cha-support-teal-700);border-color:#C8DFE0;}
.cha-support-confirmation__action.is-secondary:hover{background:#F3F9F9;}
.cha-support-confirmation__note{padding:12px 18px;border-top:1px solid #E4EDEF;background:rgba(245,249,250,.7);color:#708397;font-size:10.5px;line-height:16px;}

/* Secure Tracking — support verification states */
.cha-support-access-card{
  overflow:hidden;
  border:1px solid #D4E2E8;
  border-radius:16px;
  background:#fff;
  box-shadow:0 10px 28px -25px rgba(16,35,63,.45);
}
.cha-support-access-card__head{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;padding:17px 18px;border-bottom:1px solid #E6EDF1;background:linear-gradient(180deg,#fff,#FBFDFD);}
.cha-support-access-card__head span{display:block;color:#74869A;font-size:10px;line-height:15px;font-weight:700;letter-spacing:.075em;text-transform:none;}
.cha-support-access-card__head strong{display:block;margin-top:3px;color:var(--cha-support-navy);font-size:15px;line-height:21px;font-weight:720;letter-spacing:.015em;overflow-wrap:anywhere;}
.cha-support-access-card__body{padding:18px;}
.cha-support-access-card__body h4{margin:0;color:var(--cha-support-navy);font-size:15px;line-height:21px;font-weight:700;}
.cha-support-access-card__body>p{margin:6px 0 0;color:var(--cha-support-copy);font-size:12.5px;line-height:1.6;}
.cha-support-access-form{display:grid;gap:10px;margin-top:15px;}
.cha-support-access-form__row{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:10px;}
.cha-support-access-input{
  width:100%;
  min-width:0;
  height:48px;
  box-sizing:border-box;
  border:1px solid #D4E0E8;
  border-radius:13px;
  background:#fff;
  color:var(--cha-support-navy);
  padding:0 14px;
  outline:none;
  font:600 12.5px/18px 'Inter',system-ui,-apple-system,'Segoe UI',sans-serif;
}
.cha-support-access-input:focus{border-color:var(--cha-support-teal);box-shadow:0 0 0 4px rgba(14,124,123,.1);}
.cha-support-access-input[data-code]{letter-spacing:.22em;font-size:16px;font-weight:720;text-align:center;}
.cha-support-access-button{
  min-height:48px;
  display:inline-flex;
  align-items:center;
  justify-content:center;
  padding:0 17px;
  border:1px solid var(--cha-support-teal);
  border-radius:13px;
  background:var(--cha-support-teal);
  color:#fff;
  cursor:pointer;
  font:670 11.5px/17px 'Inter',system-ui,-apple-system,'Segoe UI',sans-serif;
  white-space:nowrap;
}
.cha-support-access-button:hover{background:var(--cha-support-teal-700);}
.cha-support-access-button:disabled{opacity:.65;cursor:wait;}
.cha-support-access-note{margin-top:9px!important;color:#7B8C9E!important;font-size:10.5px!important;line-height:16px!important;}
.cha-support-access-status{min-height:18px;margin-top:9px;color:var(--cha-support-copy);font-size:11px;line-height:17px;}
.cha-support-access-status.is-error{color:var(--cha-support-danger);}
.cha-support-access-status.is-success{color:var(--cha-support-teal-700);}

/* Public Support Center / Secure Conversation */
body.cha-support-public-page{
  margin:0;
  min-height:100vh;
  background:#F6F9FA;
  color:var(--cha-support-navy);
  font-family:'Inter',system-ui,-apple-system,'Segoe UI',sans-serif;
  -webkit-font-smoothing:antialiased;
}
.cha-support-public-page *{box-sizing:border-box;}
.cha-support-public-header{
  position:sticky;
  top:0;
  z-index:20;
  border-bottom:1px solid rgba(221,231,234,.9);
  background:rgba(255,255,255,.94);
  backdrop-filter:blur(12px);
  -webkit-backdrop-filter:blur(12px);
}
.cha-support-public-header__inner{
  width:min(1180px,calc(100% - 40px));
  min-height:72px;
  margin:0 auto;
  display:flex;
  align-items:center;
  justify-content:space-between;
  gap:20px;
}
.cha-support-public-brand{display:inline-flex;align-items:center;text-decoration:none;min-width:0;}
.cha-support-public-brand img{display:block;height:38px;width:auto;max-width:220px;}
.cha-support-public-back{
  display:inline-flex;
  align-items:center;
  justify-content:center;
  min-height:40px;
  padding:9px 15px;
  border:1px solid var(--cha-support-line);
  border-radius:999px;
  background:#fff;
  color:#40586F;
  text-decoration:none;
  font-size:12px;
  line-height:18px;
  font-weight:650;
}
.cha-support-public-back:hover{border-color:#C5DADC;color:var(--cha-support-teal-700);}
.cha-support-public-main{padding:72px 0 88px;}
.cha-support-public-shell{width:min(1060px,calc(100% - 40px));margin:0 auto;}
.cha-support-public-heading{text-align:center;max-width:820px;margin:0 auto 40px;}
.cha-support-public-eyebrow{
  display:inline-flex;
  align-items:center;
  gap:8px;
  min-height:34px;
  padding:7px 14px;
  border:1px solid rgba(14,124,123,.18);
  border-radius:999px;
  background:#EAF7F7;
  color:var(--cha-support-teal-700);
  font-size:11px;
  line-height:18px;
  font-weight:700;
  text-transform:none;
  letter-spacing:.11em;
}
.cha-support-public-title{margin:18px 0 0;color:var(--cha-support-navy);font-size:clamp(34px,5vw,58px);line-height:1.06;letter-spacing:-.05em;font-weight:700;text-wrap:balance;}
.cha-support-public-title em{color:var(--cha-support-teal);font-weight:650;}
.cha-support-public-subtitle{margin:16px auto 0;max-width:700px;color:var(--cha-support-copy);font-size:16px;line-height:1.7;}
.cha-support-public-panel{overflow:hidden;border:1px solid var(--cha-support-line);border-radius:22px;background:#fff;box-shadow:var(--cha-support-shadow);}
.cha-support-public-panel__head{display:flex;align-items:flex-start;justify-content:space-between;gap:22px;padding:24px 26px;border-bottom:1px solid #E7EEF0;background:linear-gradient(180deg,#FFFFFF,#FBFDFD);}
.cha-support-public-panel__head span{display:block;color:var(--cha-support-teal);font-size:10px;line-height:15px;font-weight:750;letter-spacing:.1em;text-transform:none;}
.cha-support-public-panel__head h1,.cha-support-public-panel__head h2{margin:7px 0 0;color:var(--cha-support-navy);font-size:clamp(23px,3vw,31px);line-height:1.18;letter-spacing:-.035em;font-weight:700;}
.cha-support-public-status{display:inline-flex;align-items:center;min-height:32px;padding:6px 10px;border:1px solid rgba(14,124,123,.18);border-radius:999px;background:var(--cha-support-teal-soft);color:var(--cha-support-teal-700);font-size:10.5px;line-height:16px;font-weight:700;white-space:nowrap;}
.cha-support-public-status.is-waiting{border-color:#E7D7B4;background:var(--cha-support-warn-soft);color:var(--cha-support-warn);}
.cha-support-public-status.is-response{border-color:rgba(14,124,123,.24);background:#E5F5F4;color:#075F5E;}
.cha-support-public-status.is-complete{border-color:#D7E0E5;background:#F2F5F7;color:#647587;}
.cha-support-public-meta{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px;padding:20px 26px;border-bottom:1px solid #E7EEF0;background:#FBFCFD;}
.cha-support-public-meta>div{padding:13px 14px;border:1px solid #E3EBEE;border-radius:13px;background:#fff;min-width:0;}
.cha-support-public-meta span{display:block;color:var(--cha-support-muted);font-size:9.5px;line-height:14px;font-weight:700;text-transform:none;letter-spacing:.07em;}
.cha-support-public-meta strong{display:block;margin-top:4px;color:#2B4259;font-size:12.5px;line-height:18px;font-weight:680;overflow-wrap:anywhere;}
.cha-support-public-conversation{padding:26px;}
.cha-support-public-conversation__head{display:flex;align-items:flex-start;justify-content:space-between;gap:20px;margin-bottom:18px;}
.cha-support-public-conversation__head h2{margin:0;color:var(--cha-support-navy);font-size:21px;line-height:1.25;letter-spacing:-.025em;font-weight:700;}
.cha-support-public-conversation__head p{margin:5px 0 0;max-width:620px;color:var(--cha-support-copy);font-size:12.5px;line-height:1.65;}
.cha-support-public-refresh{min-height:38px;padding:8px 12px;border:1px solid var(--cha-support-line);border-radius:11px;background:#fff;color:#466077;cursor:pointer;font-size:11px;font-weight:650;white-space:nowrap;}
.cha-support-public-thread{display:grid;gap:16px;padding:20px;border:1px solid var(--cha-support-line);border-radius:18px;background:#F8FBFB;}
.cha-support-public-message{width:min(82%,720px);padding:16px 18px;border:1px solid var(--cha-support-line);border-radius:16px;background:#fff;}
.cha-support-public-message.is-requester{justify-self:start;border-top-left-radius:7px;}
.cha-support-public-message.is-team{justify-self:end;border-color:rgba(14,124,123,.2);border-top-right-radius:7px;background:#EFF8F7;}
.cha-support-public-message__meta{display:flex;align-items:flex-start;justify-content:space-between;gap:14px;margin-bottom:8px;}
.cha-support-public-message__meta strong{color:var(--cha-support-navy);font-size:12.5px;line-height:18px;font-weight:700;}
.cha-support-public-message__meta span{color:var(--cha-support-muted);font-size:10px;line-height:15px;text-align:right;}
.cha-support-public-message p{margin:0;color:#40566B;font-size:13.5px;line-height:1.72;white-space:pre-wrap;overflow-wrap:anywhere;}
.cha-support-public-reply{display:grid;gap:12px;margin-top:18px;padding:18px;border:1px solid var(--cha-support-line);border-radius:18px;background:#fff;}
.cha-support-public-reply label{color:#344C61;font-size:12px;line-height:18px;font-weight:650;}
.cha-support-public-reply textarea{width:100%;min-height:126px;resize:vertical;border:1px solid #D4E0E8;border-radius:14px;background:#FBFDFD;color:var(--cha-support-navy);padding:14px;outline:none;font:400 13.5px/1.7 'Inter',system-ui,-apple-system,'Segoe UI',sans-serif;}
.cha-support-public-reply textarea:focus{border-color:var(--cha-support-teal);box-shadow:0 0 0 4px rgba(14,124,123,.1);background:#fff;}
.cha-support-public-reply__bottom{display:flex;align-items:center;justify-content:space-between;gap:16px;}
.cha-support-public-reply__note{max-width:600px;color:var(--cha-support-muted);font-size:10.5px;line-height:16px;}
.cha-support-public-primary{
  min-height:46px;
  display:inline-flex;
  align-items:center;
  justify-content:center;
  padding:10px 18px;
  border:1px solid var(--cha-support-teal);
  border-radius:13px;
  background:var(--cha-support-teal);
  color:#fff;
  text-decoration:none;
  cursor:pointer;
  font:680 12px/18px 'Inter',system-ui,-apple-system,'Segoe UI',sans-serif;
}
.cha-support-public-primary:hover{background:var(--cha-support-teal-700);}
.cha-support-public-primary:disabled{opacity:.65;cursor:wait;}
.cha-support-public-notice{padding:26px;text-align:center;}
.cha-support-public-notice__icon{width:48px;height:48px;display:grid;place-items:center;margin:0 auto 14px;border-radius:15px;background:var(--cha-support-teal-soft);color:var(--cha-support-teal);font-size:22px;}
.cha-support-public-notice h2{margin:0;color:var(--cha-support-navy);font-size:23px;line-height:1.3;letter-spacing:-.03em;font-weight:700;}
.cha-support-public-notice p{margin:9px auto 0;max-width:620px;color:var(--cha-support-copy);font-size:13.5px;line-height:1.7;}
.cha-support-public-notice .cha-support-public-primary{margin-top:18px;}
.cha-support-public-loading{padding:44px 26px;text-align:center;color:var(--cha-support-copy);font-size:13px;line-height:1.6;}
.cha-support-public-loading::before{content:"";display:block;width:28px;height:28px;margin:0 auto 12px;border:2px solid #D5E4E5;border-top-color:var(--cha-support-teal);border-radius:50%;animation:cha-support-spin .8s linear infinite;}
.cha-support-public-footer{padding:0 0 38px;text-align:center;color:#8193A2;font-size:10.5px;line-height:1.6;}
.cha-support-center-actions{display:grid;grid-template-columns:1fr 1fr;gap:14px;padding:24px 26px 28px;}
.cha-support-center-action{display:block;padding:20px;border:1px solid var(--cha-support-line);border-radius:16px;background:#fff;text-decoration:none;transition:transform .18s ease,border-color .18s ease,box-shadow .18s ease;}
.cha-support-center-action:hover{transform:translateY(-2px);border-color:#C7DDDE;box-shadow:0 16px 30px -28px rgba(14,124,123,.7);}
.cha-support-center-action span{display:block;color:var(--cha-support-teal);font-size:10px;line-height:15px;font-weight:700;text-transform:none;letter-spacing:.08em;}
.cha-support-center-action strong{display:block;margin-top:7px;color:var(--cha-support-navy);font-size:17px;line-height:1.35;font-weight:700;}
.cha-support-center-action p{margin:7px 0 0;color:var(--cha-support-copy);font-size:12.5px;line-height:1.6;}

@keyframes cha-support-reveal{from{opacity:0;transform:translateY(5px)}to{opacity:1;transform:translateY(0)}}
@keyframes cha-support-spin{to{transform:rotate(360deg)}}

@media (max-width:1100px){
  .cha-support-detail-grid{grid-template-columns:minmax(0,1fr);}
  .cha-support-side{grid-template-columns:repeat(2,minmax(0,1fr));}
  .cha-support-side>.cw-card:last-child{grid-column:1/-1;}
}
@media (max-width:820px){
  .cha-support-filterbar{grid-template-columns:1fr;}
  .cha-support-case-head__main{flex-direction:column;}
  .cha-support-case-head__status{justify-content:flex-start;}
  .cha-support-side{grid-template-columns:1fr;}
  .cha-support-side>.cw-card:last-child{grid-column:auto;}
  .cha-support-message{width:94%;}
  .cha-support-public-main{padding:54px 0 72px;}
  .cha-support-public-meta{grid-template-columns:1fr 1fr;}
  .cha-support-public-message{width:92%;}
}
@media (max-width:620px){
  .cha-support-public-header__inner,.cha-support-public-shell{width:min(100% - 28px,1060px);}
  .cha-support-public-header__inner{min-height:64px;}
  .cha-support-public-brand img{height:32px;max-width:176px;}
  .cha-support-public-back{min-height:38px;padding:8px 11px;font-size:11px;}
  .cha-support-public-main{padding:42px 0 58px;}
  .cha-support-public-heading{margin-bottom:30px;}
  .cha-support-public-title{font-size:36px;}
  .cha-support-public-subtitle{font-size:14px;}
  .cha-support-public-panel{border-radius:18px;}
  .cha-support-public-panel__head{flex-direction:column;padding:20px;}
  .cha-support-public-meta{grid-template-columns:1fr;padding:16px 20px;}
  .cha-support-public-conversation{padding:20px;}
  .cha-support-public-conversation__head{flex-direction:column;}
  .cha-support-public-thread{padding:14px;}
  .cha-support-public-message{width:100%;padding:14px;}
  .cha-support-public-message__meta{flex-direction:column;gap:2px;}
  .cha-support-public-message__meta span{text-align:left;}
  .cha-support-public-reply{padding:14px;}
  .cha-support-public-reply__bottom{flex-direction:column;align-items:stretch;}
  .cha-support-public-primary{width:100%;}
  .cha-support-center-actions{grid-template-columns:1fr;padding:18px 20px 22px;}
  .cha-support-access-form__row{grid-template-columns:1fr;}
  .cha-support-access-button{width:100%;}
  .cha-support-confirmation__actions{grid-template-columns:1fr;}
  .cha-support-confirmation__case{align-items:flex-start;flex-direction:column;}
  .cha-support-detail-list>div{grid-template-columns:1fr;gap:3px;}
  .cha-support-detail-list dd{text-align:left;}
}
@media (prefers-reduced-motion:reduce){
  .cha-support-center-action,.cha-support-confirmation__action{transition:none;}
  .cha-support-confirmation,.cha-related-case-wrap.is-visible{animation:none!important;}
}

/* v2.4 · Workspace Support Cases navigation visibility */
.cw-nav .cw-nav-live-count{
  margin-left:auto;
  min-width:22px;
  height:22px;
  padding:0 7px;
  border-radius:999px;
  display:inline-flex;
  align-items:center;
  justify-content:center;
  background:#0E7C7B;
  color:#FFFFFF;
  font:700 10px/1 Inter,system-ui,sans-serif;
  letter-spacing:0;
  box-shadow:0 0 0 3px rgba(14,124,123,.08);
}
.cw-nav a.is-active .cw-nav-live-count{
  background:#FFFFFF;
  color:#0E7C7B;
  box-shadow:none;
}

/* v2.5 · Professional resolution and closure workflow */
.cha-support-resolution-card .cw-card__header{margin-bottom:18px;}
.cha-support-resolution-form{display:grid;gap:16px;}
.cha-support-resolution-form .cw-field{margin:0;}
.cha-support-notify-choice{
  display:flex;
  align-items:flex-start;
  gap:11px;
  padding:14px;
  border:1px solid var(--cha-support-line);
  border-radius:14px;
  background:#F8FBFB;
  cursor:pointer;
}
.cha-support-notify-choice input{width:18px;height:18px;margin:2px 0 0;accent-color:var(--cha-support-teal);flex:0 0 auto;}
.cha-support-notify-choice>span{display:grid;gap:3px;min-width:0;}
.cha-support-notify-choice strong{color:var(--cha-support-navy);font-size:12.5px;line-height:18px;font-weight:680;}
.cha-support-notify-choice small{color:var(--cha-support-muted);font-size:10.5px;line-height:16px;}
.cha-support-resolution-actions,.cha-support-terminal-actions{display:flex;align-items:center;gap:10px;flex-wrap:wrap;}
.cha-support-resolution-actions form,.cha-support-terminal-actions form{margin:0;}
.cha-support-close-button{background:#0E7C7B!important;border-color:#0E7C7B!important;color:#fff!important;}
.cha-support-close-button:hover{background:#0B6665!important;border-color:#0B6665!important;color:#fff!important;}
.cha-support-resolution-summary{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:0;border:1px solid var(--cha-support-line);border-radius:16px;overflow:hidden;background:#fff;}
.cha-support-resolution-summary>div{display:grid;gap:4px;padding:13px 14px;border-bottom:1px solid #E9EFF2;}
.cha-support-resolution-summary>div:nth-child(odd):not(.is-full){border-right:1px solid #E9EFF2;}
.cha-support-resolution-summary>div.is-full{grid-column:1/-1;}
.cha-support-resolution-summary span,.cha-support-terminal-status span{color:var(--cha-support-muted);font-size:10.5px;line-height:16px;font-weight:650;}
.cha-support-resolution-summary strong,.cha-support-terminal-status strong{color:var(--cha-support-navy);font-size:12.5px;line-height:18px;font-weight:680;overflow-wrap:anywhere;}
.cha-support-resolution-summary p{margin:2px 0 0;color:#41576C;font-size:12.5px;line-height:1.65;overflow-wrap:anywhere;}
.cha-support-terminal-actions{margin-top:14px;}
.cha-support-terminal-status{display:grid;gap:4px;padding:14px;border:1px solid rgba(14,124,123,.16);border-radius:14px;background:var(--cha-support-teal-soft);}
.cha-support-terminal-status small{color:var(--cha-support-copy);font-size:10.5px;line-height:16px;}

/* Public secure conversation: final resolution visibility */
.cha-support-v23-resolution{
  display:grid;
  grid-template-columns:minmax(180px,.42fr) minmax(0,1fr);
  gap:0;
  margin:18px 0 0;
  overflow:hidden;
  border:1px solid rgba(14,124,123,.18);
  border-radius:18px;
  background:#FFFFFF;
  box-shadow:var(--cha-support-shadow);
}
.cha-support-v23-resolution>div{padding:16px 18px;}
.cha-support-v23-resolution>div:first-child{border-right:1px solid var(--cha-support-line);background:#F6FBFA;}
.cha-support-v23-resolution span{display:block;color:var(--cha-support-muted);font-size:10.5px;line-height:16px;font-weight:700;}
.cha-support-v23-resolution strong{display:block;margin-top:5px;color:var(--cha-support-navy);font-size:13px;line-height:19px;font-weight:700;}
.cha-support-v23-resolution p{margin:5px 0 0;color:#41576C;font-size:13px;line-height:1.65;overflow-wrap:anywhere;}

@media(max-width:720px){
  .cha-support-resolution-summary{grid-template-columns:1fr;}
  .cha-support-resolution-summary>div,.cha-support-resolution-summary>div.is-full{grid-column:1;}
  .cha-support-resolution-summary>div:nth-child(odd):not(.is-full){border-right:0;}
  .cha-support-resolution-actions,.cha-support-terminal-actions{display:grid;grid-template-columns:1fr;}
  .cha-support-resolution-actions .cw-button,.cha-support-terminal-actions .cw-button{width:100%;justify-content:center;}
  .cha-support-v23-resolution{grid-template-columns:1fr;}
  .cha-support-v23-resolution>div:first-child{border-right:0;border-bottom:1px solid var(--cha-support-line);}
}