Delete your account
You can ask us to delete your Cuba Health Assist account and the personal data linked to it at any time. This applies to the patient, partner and customer portals and to the Cuba Health Assist mobile app.
How to request deletion
- In the mobile app: Profile → Delete my account. This opens this page.
- Send an e-mail to info@cubahealthassist.com from the e-mail address of your account, with the subject “Account deletion”.
- We confirm your identity by replying to that address before anything is deleted.
What is deleted
- Your portal account and sign-in details
- Your profile, contact preferences and notification settings
- Messages and documents that we are not required to keep
What we may keep
- Invoices, payment and accounting records, for the period the law requires
- Medical case records that we must keep by law, or while a treatment you started is still being coordinated
- A record that the deletion was requested and completed
When
We complete deletion requests within 30 days and tell you by e-mail when it is done. Records we must keep by law are deleted when that obligation ends.
Data controller: MYDN GROUP Sağlık Turizm Ticaret Limited Şirketi if the applicant lives in Türkiye, or MYDN GROUP LLC if they live in any other country (Cuba Health Assist). Details are in our Privacy Policy. info@cubahealthassist.com